Shipping policy

AERØ Shipping Policy

Last updated: October 2026

At AERØ, we aim to make delivery simple, reliable and straightforward. This Shipping Policy explains how orders placed through the AERØ online store are processed and delivered within South Africa.

1. Delivery Coverage

AERØ currently delivers nationwide across South Africa.

We deliver to most residential and business addresses serviced by our courier partners.

Certain remote areas may require additional delivery time or may be subject to courier restrictions.

2. Processing Time

Orders are generally processed after successful payment confirmation.

Orders are typically dispatched within 1 business day, subject to:

  • Payment verification

  • Product availability

  • Order information being correct

  • Courier collection schedules

Orders placed on weekends or public holidays may only be processed on the next business day.

3. Delivery Time

Once your order has been dispatched, standard delivery is generally expected within:

2–5 business days

Delivery times may vary depending on your location, courier capacity, public holidays, weather, peak shopping periods and circumstances outside AERØ's reasonable control.

The delivery estimate is therefore not a guaranteed delivery date unless expressly stated otherwise.

4. Shipping Costs

Shipping charges, where applicable, will be displayed during checkout before you complete your purchase.

AERØ may occasionally offer promotional or complimentary shipping. Any applicable promotion will be clearly communicated on the website or during checkout.

5. Tracking

Where tracking is available, customers will receive tracking information once their order has been handed to the courier.

Tracking information may take some time to become active after the courier has collected the package.

Customers are responsible for using the correct contact and delivery information when placing an order.

6. Delivery Address

Please ensure that your:

  • Full name

  • Street address

  • Suburb

  • City

  • Postal code

  • Contact number

are correct before completing your order.

AERØ cannot guarantee delivery to an incorrect or incomplete address supplied by the customer.

If you realise that your delivery information is incorrect, contact AERØ as soon as possible. We will attempt to assist, but an order may not be able to be redirected once it has been dispatched.

7. Failed Delivery Attempts

If a courier is unable to complete delivery because nobody is available, the address is inaccessible, or the provided contact information is incorrect, the courier may attempt to contact the customer or arrange another delivery attempt.

Additional delivery charges may apply where a failed delivery or redelivery results from incorrect information or circumstances attributable to the customer, where permitted by law.

8. Delayed Deliveries

While AERØ aims to meet the stated delivery estimates, delays can occasionally occur due to circumstances outside our reasonable control, including:

  • Severe weather

  • Courier delays

  • Public holidays

  • High-volume periods

  • Road closures

  • Incorrect or incomplete delivery information

  • Remote-area delivery constraints

  • Other unforeseen circumstances

If your order appears to be significantly delayed, contact our support team with your order number so that we can assist.

9. Damaged Packages

If your AERØ ONE™ arrives visibly damaged, please:

  1. Take photographs of the package before opening it, where possible.

  2. Take photographs of the product and packaging.

  3. Keep the original packaging.

  4. Contact AERØ as soon as reasonably possible.

  5. Provide your order number and relevant photographs.

We will assess the situation and provide an appropriate remedy in accordance with our Refund & Returns Policy and applicable South African consumer law.

10. Incorrect or Missing Items

If you receive the wrong product or an item is missing from your order, contact AERØ as soon as reasonably possible.

Please provide:

  • Your order number

  • Your name

  • A description of the issue

  • Photographs of the package and items received

Where the issue is attributable to AERØ, we will work with you to correct the order without unnecessary additional cost.

11. International Shipping

AERØ currently ships within South Africa only.

International shipping is not currently available unless expressly stated on the website.

12. Order Cancellation

If you need to cancel an order, contact AERØ as soon as possible after placing it.

We will attempt to accommodate cancellation requests before the order is dispatched. Once an order has been dispatched, cancellation may no longer be possible and the applicable return/cancellation process may apply.

Nothing in this section limits any statutory cancellation or consumer rights that may apply to your purchase.

13. Consumer Rights

This Shipping Policy operates alongside AERØ's Refund & Returns Policy, Terms & Conditions and Legal Notice.

Nothing in this policy is intended to exclude or limit any consumer rights that cannot legally be excluded or limited under South African law.

Where applicable, statutory rights under South African consumer-protection legislation will continue to apply.

14. Contact

For shipping or delivery questions, contact:

AERØ
South Africa
Email: client.support@aero.co.za
Telephone: 066 234 3919

When contacting us about an order, please include your order number so that we can assist you efficiently.